Non-refundable hotel and flight after a Hawaii delay

Max Weinbach posted that he got sick in Hawaii and, after an 8.5-hour delay, skipped flying to San Francisco for DevDay. He says he had a dot cancel a non-refundable hotel and flight and try to get refunds. The post says the dot emailed the hotel with no reply, then two days later emailed the general manager, who approved a cancellation with no fee. A $210 charge then appeared, and he says the dot followed up. He also says the dot submitted a Delta request citing the delay; support later called and said they would approve a full refund. He writes that both bookings were non-refundable. This page restates that user post. It is not an OpenAI statement and not an independently verified case study.